Legal
Grievance
Last updated: To be confirmed
[DRAFT — SUBJECT TO PROFESSIONAL REVIEW] The Firm is committed to addressing grievances in a fair and timely manner. This is a draft mechanism and must be finalised by a qualified professional before publication.
Grievance officer
Name: [TO BE PROVIDED]
Designation: [TO BE PROVIDED]
Email: [TO BE PROVIDED]
Telephone: [TO BE PROVIDED]
Address: [TO BE PROVIDED]
How to raise a grievance
A grievance may be raised by writing to the grievance officer using the contact details above. The communication should clearly describe the nature of the grievance and include relevant particulars.
Resolution timeline
The Firm will acknowledge receipt of a grievance within a reasonable period and endeavour to resolve it within the timelines stated in the Firm's internal grievance policy. [DRAFT — SUBJECT TO PROFESSIONAL REVIEW]
Escalation
Where a grievance is not resolved to the visitor's satisfaction, the matter may be escalated in accordance with applicable law and the regulations of the Institute of Chartered Accountants of India.